Watching out for our customers - Remote monitoring of pumping equipment has never been more important than now.

Tue 07 Apr 2020

With so many offices, shops and business premises closed or reduced to a skeleton staff as a result of the coronavirus lockdown, the chances of a catastrophic failure occurring when no one is around to notice is now greater than ever.

For many years we have been providing clients with remote monitoring of their critical pumping equipment ranging from sewage pumping stations, cold water booster sets, heating systems, pressurisation units through to power supply monitoring.

The damage caused by flooding can be catastrophic, particularly if it is foul water.

Remote monitoring reduces this risk by notifying the site manager of a system fault within seconds by sending an email or text alert. Our monitoring team can see a graphical interface of the monitored system, from which they are able to identify the likely cause and quickly act upon the information.

This is particularly important on unmanned sites where audible alarms may not be heard or for that matter may be ignored by the public.

Despite the covid-19 outbreak our engineers are still on standby 24/7 to support key utilities such as water supply, heating and waste water pump applications. Remote monitoring enables us to minimise engineer site visits which would otherwise be necessary to investigate and assess a fault on an unmonitored site. 

Systems are usually designed around typical demand with some spare capacity. But in recent weeks they can find themselves being strained by everyone being at home and running water to wash their hands more than ever before. It only takes a few careless people to cause a blockage in a waste-water pump by throwing items down the toilet that really shouldn’t be going there.

We recently attended one such situation which was picked up by our monitoring system and dealt with rapidly by our engineers. 

This was a twin pump set serving nine residential properties. The monitoring team received a series of messages from the site notifying them that pump 1 had failed, followed by the failure of pump 2. Soon afterwards the high level alarm was triggered.


Initial alert - Pump 1 tripped



Now both pumps have tripped and high level alarm is activated

A team was mobilised and tasked to attend the site within 4 hours.

On arrival on site our engineers  found the chamber in a very poor condition. 



The chamber was cleaned with the use of a combination vacuum tanker. Both pumps were removed and the blockages cleared. The pumps were reinstalled, the system tested and left in automatic mode. 


It should be noted that our engineers have always been provided with appropriate PPE and cleaning products to keep themselves and others safe and are following our strict health and safety policy. 

After the intervention the remote monitoring system reported that the pumps were functioning correctly.


If you require an urgent service call or wish to discuss remote monitoring call our service team on 020 8337 7249 or message us at 

Our coronavirus statement and health policy can be found on our website and will be updated as the situation develops.